The Government of Sri Lanka has declared a State of Emergency in Sri Lanka following the bomb blasts that took place in churches and hotels on 21 April 2019.
If you are in Sri Lanka and find yourself in a vulnerable location, please follow the advice of the local authorities and the Ministry of Foreign Affairs and Trade (MFAT).
Follow https://www.safetravel.govt.nz for up to date information about the situation.
If you are covered by a travel insurance policy that is issued and managed by Allianz Partners and you need Emergency Assistance, please contact using our details in the “How to contact us” section.
A travel insurance policy provides a number of benefits, conditions, limits and exclusions that may be relevant to your travel plans. Your cover will depend on the type of plan you purchased and your circumstances.
If you are covered by a travel insurance policy that is issued and Managed by Allianz Partners, we will assess all claims in accordance with the Policy Wording and the Certificate of Insurance.
If you entered into a travel insurance policy after 10am (NZT) Wednesday 24 April, 2019:
On 23 April, the New Zealand Government specifically advised against all non-essential travel to Sri Lanka due to the on-going threat of violence and the uncertain security situation. If you entered into a policy after 10am (NZT) Wednesday 24 April, 2019 we would expect that this was done with an awareness of the unrest. For this reason, we will not pay any claim caused by or in any way connected with this event. Our travel insurance policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If any customers are currently travelling, even if they are not directly impacted, their claims will be considered under the New Zealand Government’s advice to avoid all non-essential travel.
If you entered into a travel insurance policy before 10am (NZT) Wednesday 24 April, 2019:
Provided that the New Zealand Government warning remains in force 14 calendar days prior to your departure, our policies will respond to the situation in Sri Lanka, as long as your policy was purchased before 10am on Wednesday 24 April. We will continue to monitor the situation in Sri Lanka, especially if the New Zealand Government makes any changes around non-essential travel.
If you are currently travelling*:
It is always our priority to assist our customers where possible and within our ability to do so.
If you have not yet departed*:
* Please refer to your Policy Wording for the terms, conditions, limits and exclusions that apply.