The Ministry of Foreign Affairs and Trade (MFAT) has reviewed their travel advice for China and now advises that New Zealanders do not travel to China.https://www.safetravel.govt.nz/news/novel-coronavirus-china-2019-ncov
The New Zealand government has advised that foreign travellers who travel or transit through mainland China after February 2 will be refused entry to New Zealand.
Our communication on the Coronavirus includes the following (last updated 12PM 4 February 2020):
Most Allianz Partners policies have a general exclusion for government restrictions on travel. Check the exclusions of your policy to see if this applies to you. If your travel plans are directly impacted, we will assess claims on a case-by-case basis in accordance to your specific Policy Wording.
This Travel Advisory is for the Coronavirus – we are regarding the virus itself to be the known event.
A new strain of the Coronavirus has emerged in China and spread to other countries around the world. Chinese authorities have imposed travel restrictions in and out of China.
The Ministry of Foreign Affairs and Trade (MFAT) now advises that New Zealanders avoid non-essential travel to China and do not travel Hubei Province. https://www.safetravel.govt.nz/news/novel-coronavirus-china-2019-ncov
In light of MFAT’s latest travel advice, we are issuing a Travel Advisory to provide greater clarity around how Allianz Partners’ travel insurance policies would respond. As the situation is constantly evolving, we recommend customers keep up to date by following SafeTravel and Allianz Partners’ website. Allianz Partners’ position may change, due to the ever-changing nature of this event.
If you are travelling in an area affected by the Coronavirus, follow the advice of local authorities and in an emergency, contact our 24/7 Emergency Assistance on +64 9 486 6868. To stay safe while travelling, we recommend you adhere to good hygiene and follow advice from the World Health Organisation to protect yourself and others from getting sick.
Our communication on the Coronavirus includes the following (last updated 11AM 30 January 2020):
As a general guide, we suggest that impacted travellers check their travel insurance Policy Wording regarding cancellation, travel delay, missed connection/additional travel expenses and curtailment, as these will provide useful assistance around the cover under your policy.
At this stage, our policies will not respond to customers wanting to cancel travel to anywhere apart from mainland China, based on the advice MFAT has provided guidance on to date. For example, if you are travelling or transiting through Hong Kong and Singapore, as at 30 January 2020, MFAT has not issued travel advice about these destinations. If your flights through these ports have not been cancelled but you do not wish to take them, this would not be claimable under our policies.
It is always our priority to assist our customers where possible and within our ability to do so. If you are currently travelling, the following sections of your Policy Wording will provide guidance around the cover your policy provides: