There is currently an aviation fuel shortage at Auckland Airport. This is impacting both domestic and international flights in and out of Auckland.
If your travel arrangements have been affected, please contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may offer penalty free options to amend travel arrangements and we recommend you contact them first for further details.
You may be able to claim for cancellation or rearrangement of your journey if your pre-booked travel arrangements are cancelled, delayed or rescheduled as a result of this aviation fuel shortage.
If you purchased a policy prior to 10:00am (NZT) on Sunday 17 September 2017 and your pre-paid plans have been impacted by the aviation fuel shortage at Auckland Airport, there may be cover if you have to alter your plans. In this instance, subject to the benefit limits of your policy, you may be able to claim for your actual and reasonable additional alteration costs or unused, prepaid costs (whichever is the lesser).
Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. If you purchased a policy on or after 10:00am (NZT) on Sunday 17 September 2017, we would expect that this was done with an awareness of the aviation fuel shortage at Auckland Airport.
You will still have cover however, for other unexpected events according to the terms and conditions of your policy.
We will assess all claims in accordance with your Policy Wording and your Certificate of Insurance.
If you have any queries about your policy benefits please contact our Allianz Global Assistance Information Hotline on 0800 800 048 or +64 9 486 0048.
Keep all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.
Where possible, ensure any replacement accommodation and additional expenses are of a similar standard to that of the rest of your journey.
Please note that any compensation and/or refunds you receive from a third party (e.g. airline) for transport, food or accommodation will be deducted if your claim is accepted. Normal policy excesses will apply.