FIFA World Cup 2018 Travel Advice

Important advice to football fans heading to Russia for the 2018 World Cup 

More than 1,000 tickets have been snapped up by Kiwi fans according to the organising body.[1]

Will Ashcroft (our Chief Sales Officer) says it is vital that Kiwi travellers are aware of what to expect when visiting Russia, from travelling to and attending matches through to sightseeing and exploring the country, to ensure they have the best possible experience.


  • Organise a visa. FAN ID gives Kiwi fans who are arriving in Russia for the World Cup matches the opportunity for multiple entries into the country without going through the lengthy process of organising a Government issued visa. If you have a game ticket or a document that entitles you to receive a ticket, you are able to apply for FAN ID.[2]
  • Arrange Travel Insurance. The Ministry of Foreign Affairs and Trade advises that New Zealanders travelling to Russia should have a comprehensive travel insurance policy in place.[3]
  • Consult a doctor about vaccinations. Before travelling, check you’re immunised against diseases prevalent in Russia such as Tetanus, Rabies, Hepatitis A, Hepatitis B and Diphtheria.
  • Familiarise yourself with the official fan website ( This site details everything from rules for entering the country and travelling in Russia through to FAN ID, ticket and match information.
  • Copy your passport and important emergency numbers and store in a safe place. Important numbers include local emergency services (dial 112), the New Zealand Embassy in Russia (which is in Moscow), emergency number for consular assistance for New Zealand citizens, and the international number for your travel insurance provider.
  • Organise travel money. Russian currency (Ruble) can be obtained at most banks in New Zealand prior to travel, although you may need to place an order in advance, particularly if you live in a remote part of the country. 


  • Register your details at New Zealanders in Russia are encouraged to register their details with the Ministry of Foreign Affairs and Trade.  This allows the Ministry to contact you if there is an unforeseen crisis, or if you have a family emergency, while you are overseas.
  • Be vigilant. Large crowds at big events spell opportunity for thieves and pickpockets while political protests, demonstrations and marches occasionally escalate into violence. Follow any instructions issued by the local authorities and exercise a high degree of vigilance in public places.
  • Keep your passport on you at all times. The local police have a right to stop pedestrians to check their documents, so carry your passport with your visa and registration stamp with you at all times.[4]
  • Take care not to lose your passport. Losing your passport will affect your ability to use your match ticket and FAN ID as all 3 documents are linked.[5] You will also be required to procure emergency travel documents and leave Russia immediately if this happens. Ask to see identification before handing over your documentation to anyone, as there have been reports of travellers being robbed by individuals posing as officers.
  • Take note of local laws, including speed limits. The speed limit is generally 60 km/h in towns and cities however this raises to 110-130 km/h for motorways and high-speed roads.
  • Write down your hotel name, in Russian. It is wise to have your hotel written down in Russian, on a piece of paper, in case your cell phone runs out of battery.
  • If you have an incident of any kind, whether theft, injury or loss – report it. Contact the local police, the New Zealand Embassy and your travel provider immediately after it happens. If you have difficulty with the language barrier, ask your hotel for assistance.
  • Know what you can and cannot take into the stadium. Large objects including banners, umbrellas, bags and selfie sticks, as well as food and drinks are not permitted. Baby strollers are allowed however these will need to be checked at a luggage station upon entering.[6] 
  • Leave your drone at home. Flying a drone in Russian airspace requires official permission from the Russian aviation authority. Also, avoid taking photographs of military buildings and airports, as this may land you in hot water.[7]

The upcoming World Cup will be hosted by 11 cities in Russia, including Moscow (this city will host the finals of the cup), Sochi, Kazan, Saint Petersburg, Ekaterinburg, Saransk, Volgograd, Rostov-on-Don, Nizhny Novgorod, Kaliningrad and Samara.

 Additional Emergency Numbers

  • Emergency consular phone for New Zealand citizens +7 903 769 0256
  • Allianz Assistance phone for New Zealand customers, Collect Call +64 9 486 6868
  • Local (Russia) emergency telephone numbers:
  • 112, 101 - telephone numbers of all emergency services
  • 101 - Firefighters
  • 102 - Police
  • 103 - Emergency medical care

[1] FIFA has confirmed that 1,032 tickets have been allocated to New Zealand fans since sales started in September 2017. Please note, that these figures are subject to change as ticket sales are currently ongoing (last minute sales phase will last until 15 July).

[2] According to 

[4] According to 

[5] According to 

[6] According to 

[7] According to