Contact Us

How can we help?

Are you an existing customer who has a question about an insurance policy? Are you a company seeking a partnership or do you simply want to give us feedback about your experience with us? Whatever your question or concern, submit it to us using the form below and we will do our best to get back to you promptly.

Insurance Enquiries

If your enquiry is regarding an existing insurance policy please provide your name, your policy number and the name of the partner you bought your policy through. Please note that any questions related to claims cannot be handled via this contact form. We invite you to use the claims process and contact information provided by the partner that you purchased the policy from.

Your Feedback

If you are unhappy with your insurance or any aspect of the service we have provided, please let us know so that we can help. Resolving any issues is extremely important to us. You can get in touch using our contact details or click here to view our Complaints and Disputes Procedure.

The Fair Insurance Code
Allianz Partners New Zealand manages this insurance under binder with Allianz New Zealand as the underwriter, who are a member of the Insurance Council of New Zealand and we support  the Fair Insurance Code. You can read the Fair Insurance Code by visiting the Insurance Council of New Zealand website, or by simply clicking here. Fair Insurance Code Logo CMYK

Get in touch

Phone +64 9 486 0048

Allianz House

Level 3, 1 Byron Avenue

Takapuna, Auckland

New Zealand


To make a claim visit our online claims portal.

Emergency Assistance

Emergency assistance is available 24 hours a day, seven days a week.

From Worldwide

Collect Call +64 9 486 6868

From UK

Toll Free 0808 589 3893

From Australia

Toll Free 1800 554 114

From USA

Toll Free 01800 326 1543


Phone +64 9 486 0048

Allianz House

Level 3, 1 Byron Avenue

Takapuna, Auckland

New Zealand

New Zealand Office:

Allianz House, Level 3, 1 Byron Avenue, Takapuna, Auckland, New Zealand